General Terms and Conditions (GTB) two4how OÜ

1. Contractual Partner and Scope

The contract is concluded with:

two4how OÜ
Lõõtsa 2B, 1st floor
11415 Tallinn
Estonia

Phone: +372 5593 7959
E-Mail: hello@two4how.com

Register: 16778820

VAT ID: EE102637025

hereinafter referred to as “Seller”.

These General Terms and Conditions apply to all orders and bookings, hereinafter referred to as “Buyer”, between the Seller and the Buyer. The version of the General Terms and Conditions valid at the time the contract is concluded is decisive.

Buyers can be both consumers and entrepreneurs. A “consumer” within the meaning of the following provisions is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor their self-employed activity. An “entrepreneur” in the sense of the following provisions means any natural or legal person who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2. Order Process, Conclusion of Contract and Termination

The order is made as part of the booking in 3 steps. Step 1: The Buyer first selects the number of participants. If the Buyer selects more than 1 participant, the Buyer must provide the names of the additional participants and their e-mail addresses. The Buyer can select the desired package, hereinafter referred to as “Product”, without obligation by clicking on it when booking. In addition to the Product, the Buyer can choose a date by choosing a specific date. In addition to a specific date, the Buyer can choose to be informed about new dates. As a further option, the Buyer can select “Individual group date”. The “Individual group date” option requires a minimum of 10 participants. If the Buyer chooses this option, the selection of a package is initially omitted and a processing fee of 100,00 € will be charged. This applies regardless of whether the Buyer actually makes use of the group date. If the group date takes place, the deposit will be offset against the total price. When selecting the number of participants, date and package, the total of the purchase amount is updated. By clicking on the “Continue” button, the buyer continues with the order.  Step 2: The Buyer enters the required and optional information. This data is included in the invoice and can no longer be adjusted after the payment has been completed. By clicking on the “Continue” button, the Buyer continues with the order. Step 3: The Buyer selects the payment method. Credit card, Paypal and payment on account are available as payment methods. Only after receipt of payment is the place reserved for the Buyer. The Buyer checks the Privacy Policy and the General Terms and Conditions and agrees to them, provided that he has taken note of the information and gives his consent by activating the checkboxes. By clicking on the “Back” button, the Buyer can return to the previous step at any time. The order can be canceled at any time by closing the browser. Input errors can be corrected at any time using the keyboard and mouse in the selection and input fields. By clicking on the “Send” button, the Buyer places his order with binding effect.

The listing of the Products does not yet represent an offer by the Seller to conclude a purchase contract. All offers of goods made by the Seller are subject to change and non-binding. The Seller reserves the right to possible errors, misprints, technical or color changes, despite the greatest possible care. Likewise, the Seller assumes no liability for the correctness of the Seller’s information. The contract is concluded when a confirmation of receipt of the order is sent by e-mail. If the Seller has not accepted the Buyer’s offer, the offer is deemed to have been rejected. No sales contract is concluded for products that are not listed in the order confirmation.

If the Seller is unable to deliver the Buyer’s order, the Buyer will be informed immediately by the Seller and the payment made will be refunded immediately.

For the Products, the listed price of the package applies to participation per person. This is independent of whether the Product is booked for a specific date, for several participants or for a group. In the event that the minimum number of participants of 10 people is not reached, the Seller can withdraw from the contract concluded with the Buyer. In this case the Seller will refund the Buyer the proper amount.

If the Buyer withdraws from the purchase, the following cancellation scale (cancellation fee) applies:

  • from the day of booking up to and including 31 days before the date of implementation 40 %
  • 30 days up to and including 15 days before the date of implementation 60 %
  • 14 days up to and including the date of the performance or no-show/non-participation 100 %

of the booking/ purchase price, which the Buyer has to pay. The Seller refunds the buyer the amount of the product after deducting the cancellation fee. In all cases, the Buyer must inform the Seller of the withdrawal by e-mail.
It is possible for the Buyer to organize substitute participants free of charge, provided that the Buyer informs the Seller of the substitute participant by e-mail, stating the contact details (name, address, e-mail, telephone number) and that the substitute participant actually takes part in the appointment he follows.

A rebooking of the date by the Buyer can be checked once by the Seller up to and including 60 days before the date of implementation for a fee of 50,00 euros. The fee is to be paid in advance and regardless of whether there are actually free places available for the rebooking. The duration of the examination is approx. 7 working days.

If the Seller is unable to hold the seminar due to statutory or legal requirements or framework conditions, the Seller will inform the Buyer immediately and provide alternative dates. The Buyer then chooses an alternative date and is rebooked by the Seller.

3. Prices and Payment

 The prices quoted are in euros. Sales tax is included in all prices. Accommodation costs and meals are included in the prices shown. Arrival and departure are not included in the prices shown.
The Seller reserves the right to exclude individual payment methods from the Buyer. This applies in particular to first-time orders or orders with Buyers whose creditworthiness is not guaranteed. In the course of the ordering process, the Buyer will be informed about the payment methods available in individual cases.

4. Delivery

The start of the delivery time stated by the Seller presupposes the timely and proper fulfillment of the Buyer’s obligations. The exception of the unfulfilled contract remains reserved. If the Buyer is in default of acceptance or culpably violates other obligations to cooperate, the Seller is entitled to demand compensation for the resulting damage, including any additional expenses. Further claims remain reserved. For his part, the Buyer reserves the right to prove that damage of the requested amount did not occur at all or at least was significantly lower. The risk of accidental loss or accidental deterioration of the purchased item passes to the Buyer at the point in time at which he defaults in acceptance or as a debtor.

5. Retention of Title

The delivered service remains the property of the Seller until the purchase price has been paid in full.

6. Right of Withdrawal

The Buyer has the right to withdraw from the contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which the Buyer or a third party named by him who is not the carrier took possession of the goods. The period is calculated in the same way as the general right of withdrawal.
To exercise the right of withdrawal, the Buyer must notify the Seller by means of a clear statement (e.g. a letter sent by registered post or by e-mail) of his decision to withdraw from the contract:

two4how OÜ
Lõõtsa 2B, 1st floor
11415 Tallinn
Estonia
Phone: +372 5593 7959
E-mail: hello@two4how.com

To meet the cancellation deadline, it is sufficient for the Buyer to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

If the Buyer withdraws from the contract, the Seller must immediately and at the latest within fourteen days from the day on which the notification of the Buyer’s cancellation of the contract has been received by the Seller. For this repayment, the Seller uses the same means of payment that the Buyer used in the original transaction, unless something else was expressly agreed with the Buyer; under no circumstances will the Seller charge the Buyer for this repayment.

The Seller is always liable without limitation for claims based on damage caused by the seller, his legal representatives or vicarious agents

  • in the event of injury to life, limb or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of a promise of guarantee, if agreed, or
  • as far as the area of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of the seller, their legal representatives or vicarious agents, the liability is based on the limited to foreseeable damage, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.

7. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which the Buyer can find here: https://ec.europa.eu/consumers/odr/. The Seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board. 

8. Miscellaneous

This contract and the entire legal relationship between the parties are subject to Estonian law to the exclusion of the UN Sales Convention (CISG). Contract language is English or German. If the Buyer is a merchant, a legal entity under public law or a special fund under public law, the place of performance and jurisdiction for all disputes arising from this contractual relationship is the seller’s registered office. The same applies in the event that the Buyer is an entrepreneur and does not have a general place of jurisdiction in Estonia. The Seller is also entitled to sue the Buyer at his general place of jurisdiction. If the Buyer is an entrepreneur, all changes, ancillary agreements, the termination and cancellation of this agreement must be in writing. This also applies to a change or cancellation of this clause.

The following applies to registered Nuyers: the Seller reserves the right to change these General Terms and Conditions for the future if this appears necessary and the interests of the buyer are not unreasonably affected. The need for changes can result in particular from the adjustment to changes in legislation and case law and from further development of the Seller’s services. Such changes to these General Terms and Conditions will be communicated to the Buyer in an appropriate manner and with a highlighting of the changes by e-mail four weeks before the changes are scheduled to come into effect. At the same time, the Seller will grant the buyer a reasonable period of at least four weeks to declare whether he accepts the changed General Terms and Conditions. If the Buyer does not object to the changed General Terms and Conditions within this period, calculated from the receipt of the e-mail with the announcement, the changed or supplementary General Terms and Conditions will become effective for him. In the information about the changes at the beginning of the period, the Seller will specifically point out this legal consequence, i.e. the possibility of objecting, the period and the legal consequences, in particular with regard to a failure to object. This change mechanism does not apply to changes in the main contractual obligations of the parties.

Should individual provisions of this contract be or become invalid or contain a gap, the remaining provisions shall remain unaffected.

As of October 18, 2023